How Login.gov implemented passkeys as an MFA method to make federal services easier and more secure
summary
Login.gov adds passkeys as a second-factor option (launched early 2022) across services for ~100M users, 50 agencies and 500 apps, offering six MFA choices and keeping passwords as the primary factor. Adoption reaches about 20% of sign-ins and hit 1.3 million new passkeys in a month; setup is limited to mobile-only setup and users must enroll a backup MFA. Engineering checks platform support, drove success up >35 points to over 80% conversion via compatibility checks, cross-platform testing and AA GUID analysis.
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chapters (6)
- 0:00Introduction and context
- 2:55MFA and passkey adoption
- 5:57Content strategy challenges
- 10:04Ensuring user success
- 14:18Decoding error failures
- 19:40Q&A session
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