Beyond Discovery: A Service Designer's Guide to Agile Delivery
summary
Practical playbook for staying in delivery: seven practical tools that include logging assumptions, mapping user stories to journeys, rapid prototyping in Figma and storyboards for observed workflows, evolving discovery blueprints into operational live blueprints, and converting needs into a job story card deck for developers. Real case: inheriting 62 user stories with no acceptance criteria and three bug trackers, consolidating them into one system, clarifying requirements, and shipping a refined MVP that teams continue to iterate on.
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chapters (18)
- 0:00Introduction
- 1:07Service designers after discovery
- 3:17Excluding design in alpha/beta
- 9:18Welsh gov app portal case study
- 12:11Seven tools for agile delivery
- 14:38Tool 1: Logging assumptions
- 16:47Tool 2: User stories with mapping
- 18:31Tool 3: Rapid prototyping
- 20:40Tool 4: Storyboarding in beta
- 22:27Tool 5: Figma usability testing
- 24:13Tool 6: Service visions/frameworks
- 25:37Tool 7: Evolving blueprints alpha→live
- 27:44Tool 8: Beta→live blueprint transition
- 31:40Tool 9: Measuring service impact
- 34:28Tool 10: User needs to requirements
- 39:06Real outcomes and impact
- 42:00Call to action
- 43:04Q&A
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