The final frontier - how to engage business users in agile.
summary
Argues that engaging business users needs time and small experiments rather than fast demo cycles, using two-day user trials and a two-month pilot with frontline staff to surface real issues; builds a case management system for refugee services, iterates with a solution team that probes, senses and responds, and says the system is still used 15 years later; warns that show-and-tell hides usability problems, recommends dual-track discovery plus development and prioritizes trust and slower rollout to reduce live issues and deliver value faster.
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chapters (14)
- 0:00Introduction and context
- 1:55Agile in non-tech organizations
- 8:41Challenges in agile projects
- 13:40User-developer collaboration issues
- 16:51Problems with show-and-tell sessions
- 19:22Value and change in complex systems
- 25:09Sense and respond in complex projects
- 31:07Understanding the landscape first
- 33:36Solution team approach
- 36:53Dual track agile technique
- 39:00Red Road pilot case study
- 40:47Building trust with users
- 42:32Slower is faster argument
- 45:35Q&A and closing remarks
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