Applying Agile to Community-Building: Bromford's Place-Based Initiative
summary
Bromford shifts from siloed services to cross-functional, place-based pilots across four archetypes (high-demand suburb, affluent newer area, remote rural, dispersed stock), creating a place lead role and shared Teams channel for weekly priorities. Early results show repairs go from worst to one of the best teams with no extra resource: first-time fix up and job attendance times materially improve. Governance is separated, 35 places are planned, and reuse vs place-specific features are tracked.
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chapters (12)
- 0:00Introduction
- 4:13Housing crisis legacy
- 8:05Place-based principles
- 10:54Pilot locations testing
- 13:24Agile light techniques
- 17:13Early results feedback
- 21:46Customer segmentation
- 24:14Scaling place-based agile
- 28:49Frontline team empowerment
- 30:34Sharing learning movement
- 31:15Agile public services vision
- 35:09Q&A
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