Business Agility through GCCs
summary
India hosts about 1,700 GCCs contributing roughly 1.5% of GDP and $64+ billion in revenue, growing at ~10% CAGR and employing ~1.9 million. GCCs move from cost arbitrage to three maturity levels: operational efficiency (RPA, AI, automation), transformation (modernized stacks, data analytics) and innovation. Concrete results include a 300‑person data team that cut a global supply‑chain cost by ~30%, an API platform that added $20B in airline revenue, and a retail store‑companion app deployed in two stores to surface inventory to employees.
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chapters (10)
- 0:00Introduction to Global Capability Centers
- 1:50GCCs in India evolution
- 4:20What are GCCs
- 7:30Business agility for GCCs
- 9:16Ecosystem agility in India
- 12:31GCC business agility maturity
- 16:00Cost efficiency practices
- 16:43GCC transformation agenda
- 18:53Innovation and New Product Development
- 21:23Future challenges for GCCs
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