Manage tensions not people: the HOW of transformation
summary
A practical workshop presents an attentions management framework with six strategies and a hands on method (participants list two or three real barriers, pair up, map opposing forces and drivers). Concrete examples include an 8 day Citrix user ID bug fixed by changing the web page, a revamped grant application process reframed by purpose, and global time zone tensions resolved by scheduling and leadership conversations. Tools include liberating structures like one two all, polarity mapping and both/and thinking; DevOps is offered as a working model that actually improves performance.
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chapters (13)
- 0:00Introduction
- 1:08User ID barrier and institutional knowledge
- 7:52Small steps in change
- 12:12Sensemaking and big picture
- 14:44Workshop: organizational barriers
- 22:33Global team work-life balance
- 32:58Six tensions framework
- 48:17Model behavior and paradoxes
- 56:25Repurposing organization parts
- 1:02:49Strategy five: adapting paradox shifts
- 1:12:28Managing social tensions
- 1:14:13Six strategies to manage tensions
- 1:16:41Q&A
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