You’re not listening! - Soft Skills
summary
Claims that a 30‑second 4‑7‑8 breathing reset improves focus, cites that 45% of communication time is listening and that people forget half of what they hear after eight hours and retain about 25% after two months. Notes brains process 400–500 wpm while speech averages ~125 wpm and that a phone on the table cuts cognition by up to 20%. Recommends concrete practices: ban laptops/phones in important meetings, use a note‑taker for user interviews, practise reflective listening and interpretive listening, ask open questions and pause to provoke fuller responses.
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chapters (4)
- 0:00Start
- 3:594-7-8 Breathing
- 25:04Practice reflective listening.
- 28:38Practice interpretive listening.
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