Being Smart vs. Feeling Smart
summary
A UX designer recounts concrete experiments: a Wizard of Oz study where users treat fake email agents as people; warehouse pilots with Kiva-like robots that reduce worker walking from 21 km a day but trigger fear; a counterterrorism classifier that needs 20 positive examples and wastes analysts’ time in negative training; carousel features like image search and smart replies that suggest personalized responses. Failures include uncanny‑valley faces, a tutor bot that replies “I don’t know” and a crew calling the ML “stupid.”
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chapters (10)
- 0:00Smart vs. feeling smart
- 2:12AI bots and user tolerance
- 6:30Uncanny valley in AI design
- 10:04AI faces feel unsettling
- 11:29Warehouse robots and jobs
- 16:11AI in counterterrorism limits
- 23:43Carousel’s smart replies
- 27:19Emotional impact of AI
- 28:23Cognitive tutors frustration
- 29:54Q&A
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