Keeping It Human in A World of Automated Everything
summary
Design team growth from 12 to 38 builds a live set of experiments: a 2016 digiBank India app that achieves paperless signup using Aadhaar plus cafe and field agents for mandated in‑person KYC; an in‑app chatbot kept deliberately limited; a virtual teller video kiosk to preserve human contact; micro‑interactions (an airplane animation) to add delight; a retirement planner that projects current spending into future needs; citations: Gartner’s "six devices per person" prediction, a microwave with 36 controls as a caution about over‑automation.
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chapters (14)
- 0:00Start
- 0:24Trivia
- 3:51Is Google Making Us Dumb
- 6:10Technology Breakthroughs
- 10:20Digital Microwave
- 12:04Voice-Activated Smart Home
- 14:35The Human Side of Automation
- 19:33Is this the Right Problem To Solve
- 20:19First Principles Thinking
- 24:39Positive Computing
- 26:37Google Photos
- 33:25How Do We Still Make People Feel Safe with Positive Computing
- 34:32How Did Bbs Design the Know Your Customer Process for Its Mobile App
- 39:27Consistency of Design
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