New frontiers of the Metaverse, to make inclusive places not spaces
summary
Designers share work on Roblox projects for kids and a K‑pop metaverse that prioritizes social ties: kids stop playing when voice/text chat is blocked, avatars matter (players pay for unique gear to avoid the “baconette” stigma), emotes scale into crowd signals, and the Little Nas X virtual concert hits 33 million attendees. The team documents chat filters that auto‑hashtag typos and the platform’s transient lobbies, proposes 8 CX principles for community growth and tools (emotes, moderated chat, in‑game merch) that often succeed where pure UX fails.
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chapters (9)
- 0:00Welcome and introduction
- 0:46From tech to social design
- 3:15People over technology
- 6:04Making spaces into places
- 8:54Metaverse as social space
- 13:50Community experience design
- 16:19K-pop community in metaverse
- 19:30Eight CX design principles
- 22:40Empowering communities
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