Designing for the overlooked user we all become
summary
Design team runs 250+ hours of interviews, testing and co-design with 150 residents (average age ~80) and 4,258 data points, builds an app plus an admin CMS and printable calendar to avoid forcing digital-only workflows, pilots weekly with one-to-one onboarding and icon-by-icon validation, prioritizes staff tooling over flashy UI and meets a 60% adoption instead of a 40% target. Claims: accessibility and trust win over bigger type alone, content and operational workflow determine whether the product is actually used.
AI-written summary · about
chapters (5)
- 0:00Introduction and team overview
- 1:07Building trust through rapport
- 6:44Going beyond the interface
- 12:41Solving the whole problem
- 18:00Key takeaways and conclusion
