Ain’t None of Y’all Safe!: Achieving Social Justice in digital spaces
summary
A toolkit ties simple agile UX steps—define scope, contextual research, prototype, test, assess—to social justice goals and shows concrete wins: applied at a government agency serving 60,000 employees and 180 million annual visitors, the methods (phone surveys, Mentimeter, desire‑statement exercises, Three‑Amigos one‑offs, skills assessments and peer recognition) surface bias (MIT facial‑recog example) and missing use cases (passport update vs renew) and sparked a culture shift after a 600‑person rollout, increasing empowerment and retention.
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chapters (9)
- 0:00Introduction and welcome
- 2:13Playing with desire statements
- 7:24Defining third spaces
- 12:41Social justice ladder explained
- 19:06Justice and UX process alignment
- 21:13Standard of justice exercise
- 23:40Agile team implementation tips
- 28:13Building question muscles
- 29:19Closing and call to action
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