Getting Started with Getting Started: How to Engage New Users
summary
Case study of Knative shows concrete changes: over six to nine months a one‑line prototyping install and a kn CLI quickstart replace a pile of YAMLs, 20+ user interviews guide the redesign, satisfaction rises from ~3.3 to ~4.8 and site engagement jumps 10% while users who finish the guide are 2x more engaged; the work needs a PM nearly full time for three months and assumes Docker and kind for local prototyping.
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chapters (16)
- 0:00Introduction
- 2:45Developer attention
- 3:34When is it important
- 5:21Omers background
- 10:04Kubernetes
- 12:09Killer Features
- 13:08Simple Services
- 14:47Progressive Disclosure
- 15:51Deploying a Service
- 17:12Getting Users Feedback
- 17:48Making Your First Prototype
- 18:56User Interview Script
- 20:26Qualitative Questions
- 22:30Getting Started User Testing
- 25:15Listening
- 25:41Resources
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