The Culture Map: Navigating the complexities of the cross-cultural workplace
summary
Presents Erin Meyer’s tool The Culture Map and its eight scales (communication, feedback, trust: task-based vs relationship-based, leadership, scheduling, persuading, deciding, disagreeing) with concrete examples: Michael Scott closing a deal, an Irish/German cake exchange, the British pilot understatement, Duolingo learning style, and a Norway vs Argentina punctuality gap. Shows scores-from-surveys as the basis, gives actionable rules—bundle greeting and request, validate comprehension, mix theory and examples—and warns against stereotyping.
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chapters (24)
- 0:00Introduction
- 2:35Diegos background
- 4:06What is culture
- 6:27Two clarifications
- 7:42Why talking about culture is dangerous
- 9:17Why Diego is talking about culture
- 10:22The Culture Map
- 11:07Who wrote this book
- 13:01Serbian guys always start by saying hello
- 14:28Taskbased vs relationshipbased cultures
- 17:41The needs of the county
- 20:04My advice
- 22:27Does personality matter
- 23:54Direct and indirect communication
- 34:27Master of understatement
- 36:07How to communicate feedback
- 38:40Leadership styles
- 40:30Bosses
- 45:07Time and Chaos
- 47:23persuading scale
- 49:07how we learn languages
- 51:54the siding scale
- 53:44Takeaways
- 55:19Next time
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