The Culture Map
summary
A practical decoding tool maps cultures across eight scales — including relationship vs task-based trust, direct vs indirect communication, feedback style, time orientation, leadership and decision norms — and shows how mismatches cause missed meetings, misunderstood yeses, or frozen contributors. Examples include Argentinians and Serbians preferring relationship-first trust, Norwegians favoring task-first egalitarian leadership, and Chinese indirect refusals that read as yes. Concrete fixes: combine brief greetings with explicit requests, ask clarifying questions, give negative feedback privately, and mix examples with principles.
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chapters (18)
- 0:00Introduction
- 2:49About me
- 4:28What is culture
- 6:22Two clarifications
- 8:35Why culture
- 10:38The book
- 14:15Trusting
- 18:48What to do
- 21:21Personality
- 22:47Communicating
- 25:08Examples
- 29:27Feedback
- 31:05Engine Failure
- 35:12Leading
- 39:50Perception of time
- 43:09Persuasion
- 47:04Deciding
- 49:34Summary
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