How To Not Strangle Your Coworkers: Resolving Conflict with Collaboration
summary
Defines three conflict types—task, process, relationship—and claims task/process early are productive while relationship and late process conflict are toxic. Lays out Amy Edmondson’s three-part toolkit: set the stage, invite participation, respond productively with concrete moves (frame failure as learning; use safety councils, retrospectives; express genuine appreciation; sanction sloppy violations). Explains three failure archetypes (preventable, complex, intelligent), contrasts Model One vs Model Two behavior, names five confrontation styles and gives actionable tactics for individual contributors (stay in-group, pick fights, seek overlapping goals).
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chapters (8)
- 0:00Introduction to conflict
- 3:12Types of conflict
- 7:46Psychological safety
- 14:21Building safety as a leader
- 24:26Reframing failure
- 35:56Managing emotions in conflict
- 46:02Confrontational styles
- 50:25Conflict as an individual
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