Workplace Zen, Handling Conflict
summary
Four concrete habits claim to reduce toxic conflict and produce better outcomes: listen like Louis Theroux — give full attention, reflect and set aside judgment; speak framed by others’ perspectives, noting the illusion of explanatory depth (participants drop self-ratings after trying to explain, e.g. 8→5, 8→3); embrace constructive dissent — Adam Grant’s data shows ~25% givers and ~20% takers and that top performers are often disagreeable givers; use Paul Graham’s disagreement hierarchy to move toward evidence and refutation (tests show forcing accounts raises checkout drop‑off ~20%).
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chapters (15)
- 0:00Start
- 1:38Defining workplace conflict
- 6:56Habit #1
- 8:16How to listen like Louis
- 10:14Listen not for the purpose of judging criticizing or analyzing
- 14:13The illusion of explanatory depth
- 16:22Habit #2
- 19:39Your checkout flow
- 20:23Name-calling
- 20:56Responding to tone
- 21:23Contradiction
- 22:01Level 5: Counterargument
- 22:48Refuting the central point
- 23:14Hierarchy of disagreement
- 23:35Habit #4
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