Building a Culture of Healthy Conflict in Tech Teams
summary
Clear definition: healthy conflict has aligned goals, mutual trust and assumed positive intent; unhealthy conflict has misaligned goals, mistrust and people-focused wins. Practical tools include the PAUSE framework (Prepare, Actively listen, Understand, Share, Realign), a one‑page worksheet and an hour‑long free course accessed by QR code, using concrete practices like five-minute pre-meeting chat, cameras on for design debates, explicit competency criteria for promotions, and the guiding principle ideas win not people to judge outcomes.
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chapters (21)
- 0:00Intro
- 3:14Agenda
- 6:07What causes conflict
- 11:12What is healthy conflict
- 16:26Benefits of healthy conflict
- 18:34Improves problem solving
- 22:12Healthy vs unhealthy conflict
- 28:28Healthy conflict
- 33:06Healthy conflict worksheet
- 34:17Pause framework
- 34:52Prepare
- 36:18Active Listening
- 37:55Openended Questions
- 39:21Sharing Our Understanding
- 40:11Correcting Negative Intent
- 40:51Reaffirming Common Goals
- 45:11Mutual Respect Trust
- 47:05Sharing Your Perspective
- 47:24Assumption of Negative Intent
- 47:58Assumption of Positive Intent
- 48:19Swimming an Uphill Battle
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