~/talk

Marketing: Not such a dirty word after all

Talkat linux.conf.au 2020 · 2020-01-13..01-17· [documentation, developer-experience]
name:Ben Long
links:none on file
slides:none on file

Argues that combining precision, accessibility and reach makes technical content work harder: mine Stack Overflow to find high‑value questions (example: a jQuery checkbox thread with ~4 million views), track goals with Google Analytics, and pull support data from Salesforce. Split content into clear headings for different skill levels, link short “happy‑path” posts to deeper docs, retitle a CDN article into “what it is” and “3 performance tips,” mention shipping TinyMCE 5.1 as a concrete config example, and repost answers back to original forums.

AI-written summary · about

  1. 0:00Start
  2. 5:39Example: Stack Overflow
  3. 7:52Reach: Pro tip
  4. 10:18Accessibility: Headings
  5. 16:35Precision: Pro Tip
  6. 17:32Reach: Share and celebrate!
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