Designing Game Communities for Kindness
summary
Argues that communities behave like social systems and that concrete clear written rules shape behavior more than vague pleas to “be nice”; outlines tools used on Kitfox Discord: public rule channel, value statement, mental‑health resources, employee-enforced moderation rather than volunteer-only mods, DM‑before‑public‑callout and a temporary bot sensitivity mode during big announcements. Claims these practices sustain tone when staff are offline, improve reputation, and mirror research on reduced hate speech after explicit bans.
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