Building Compassionate Communities in Tech
summary
Argues that measurable social technique beats platitudes: recommends non-violent communication (observe feelings needs requests), Crucial Conversations safety tactics and Producing Open Source Software for online norms. Describes a node IRC moderation setup — private corrections then kicks/bans — that resolves ~95% of incidents and reduces public drama. Stresses concrete tools: write onboarding docs, refuse private one-off answers, build “trust bank” with repeated small positive interactions. Mentions Nigel Hanlon video in uploader note.
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chapters (11)
- 0:00Intro
- 5:00The value of conflict
- 8:27The biggest hurdles
- 12:04The hard part
- 15:03A secret
- 16:40Crucial Conversations
- 20:49The Kick Man
- 23:02Take Over
- 25:26Your Identity
- 30:08Homework
- 31:47Conclusion
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