Digital Corporate Transformation
summary
Lufthansa treats digital as the new normal and reorganizes around concrete moves: a consolidated innovation budget (CEO‑backed, framed as reallocated ~€500m), parallel pilots across brands like Germanwings, an external innovation hub to mix startups and staff, and internal gamification where ideas get likes and funding. The company pilots rapid prototyping while keeping strict safety zones, unbundles journeys for individualized offers, plans predictive marketing using passenger data, and admits low‑cost carriers and Google‑style aggregators are currently ahead.
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