~/talk

Bot Personas as Off-The-Shelf Users

on YouTube 11m
Talkat CHI 2017 · 2017-05-06..05-11· [design-collaboration, ai-assisted-development]

speaker

name:Bert Vandenberghe
links:none on file

resources

video:https://youtu.be/3ZkbY3jjiKc
slides:none on file

summary

Proposes building bot personas by feeding survey responses and clickstream behavior into chatbots deployed on Slack or Facebook Messenger that designers can query like off-the-shelf users. The bots answer questions, inject occasional opinions, and scale by cloning so teams get 24/7 access without recruiters or incentives. Claims ethical review is easier but flags consent and accuracy risks, and reports prototypes tolerate occasional glitches while preserving richer, interactive data-driven voices than static personas.

AI-written summary · about

chapters (6)

  1. 0:00Introduction
  2. 1:13What are bot personas
  3. 4:22Chatbots in design
  4. 5:46How bot personas work
  5. 7:55Advantages of bot personas
  6. 9:06Q&A session

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