Embedding customer communications into applications

on YouTube ↗18m

" summary

Embeds real‑time audio, video, SMS, email and push by wiring Amazon Chime SDK and Amazon Pinpoint into existing apps, using CreateMeeting/join tokens, Voice Connector SIP trunking and SIP Media Applications to call Lambda, Kinesis Video Streams, Transcribe, Comprehend and Recognition. Claims include Slack using 1.5 billion minutes/month, meetings in 18 media regions, up to 250 audio and 16 (extendable to 25) video participants and 100,000 members per channel. Demonstrated Amazon Voice Focus and Personalized Voice Focus that noticeably removes background noise and isolates the main speaker; demo and benchmark win indicate it works.

AI-written summary · about

" chapters (13)

1. 0:00Intro
2. 0:30Agenda
3. 0:50telephony and messaging
4. 3:00Slack
5. 4:18Key benefits
6. 6:10Features
7. 7:32Amazon Voice Focus
8. 9:06Personalized Voice Focus
9. 11:12Architecture
10. 13:25SIP
11. 14:55Messaging SDK
12. 16:12Lets get building
13. 17:30Wrap up

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