Empower customers & teams with Communication Developer Services
summary
AWS Communication Developer Services bundles Amazon Pinpoint, SES and the Amazon Chime SDK so applications add SMS, email, chat, audio and voice with concrete hooks: media chunks stream to S3 every five seconds via media capture pipelines, meetings pipe live audio to Transcribe/Translate, messaging can fan out to 100,000 receivers, and PSTN integration supports SIP trunks, Voice Connector and programmable call-and-bridge flows that invoke Lambda actions like startBotConversationAction. Demos deploy in about 10 minutes, billing is per-attendee-per-minute, and live analytics use SIPREC→Kinesis→Transcribe→Comprehend.
AI-written summary · about
chapters (14)
- 0:00Intro
- 0:40Amazon Pinpoint
- 1:13Amazon Simple Email Service (Amazon SES)
- 2:06The Amazon Chime SDK
- 7:50Amazon Chime SDK Messaging
- 10:01Amazon Chime Voice Connector
- 14:02Amazon Chime PSTN Audio
- 22:59CDK Amazon Chime resources
- 26:56Amazon Chime Lex bot - How it works
- 32:28Amazon Chime click to call - How it works
- 35:03Amazon Chime on-demand recordings
- 40:30Live call analytics - How it works
- 41:40AWS Communication Developer Services
- 42:03Demos and example code
related talks
18mEmbedding customer communications into applications
39mImprove digital customer engagement with video chat
21mIntroduction to Data-Driven Customer Engagement
42mSaving Time With Amazon Q Developer
46mThe digital transformation journey: Santander UK (PRT303)
16mDigital transformation for FinServ organizations with Smarsh and AWS
16mAWS On Air ft. Contact Lens Call Summarization
14mAutomate intelligent cloud operations with Slack and AWS