Building sophisticated conversational AI experiences
summary
Demo shows Amazon Lex using 8 kHz telephony models, native Amazon Connect integration, and 19 locales to replace IVRs via three migration patterns: lift-and-shift, build-from-scratch, or hybrid. Grammars (SRGS) plus ECMA scripts handle complex slots (IBAN, UK postcodes); phrase hints, spelling cues, and confidence thresholds improve recognition. An automated chatbot designer ingests thousands of agent transcripts to generate baseline bots; one‑click prebuilt solutions deploy industry bots for finance, insurance, retail, telecom, and travel.
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chapters (25)
- 0:00Start
- 1:00Migrating Ivrs
- 1:59Overview of Conversational Interfaces
- 2:53Conversational Interfaces
- 5:45Demo
- 8:02Contact Centers
- 9:05Contact Center
- 9:56Provide the Entire Self-Service Experience through Conversational Ai
- 10:40Migrating an Ivr
- 12:24Migration Scenarios
- 15:27Grammar Support
- 18:10Customer Service Conversations
- 19:46Confidence Scores
- 22:01Context
- 23:53Personalize the Experience
- 24:25Expanding Self-Service
- 26:00Conversation Design
- 26:19Quantify the Business Value
- 27:34The Automated Chatbot Designer
- 28:54Building Conversational Experience
- 36:24Grammars
- 38:35Getting Started with Pre-Built Solutions
- 40:33Resources
- 40:58Skill Builder
- 46:21Speech to Text
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