Improve digital customer engagement with video chat
summary
Demo shows a working embed of Amazon Chime SDK video into an Amazon Connect contact center using AWS Lambda to trigger sessions, with agent desktop showing unified chat, voice, task and video and the ability to schedule meetings, send authenticated links and compare a stored photo. Claims: pay‑as‑you‑go media, PSTN SIP trunking and elastic chat channels (up to 1M), used in production (MindBody classes up to 250), and integrated with Connect features like Wisdom, Voice ID and Contact Lens.
AI-written summary · about
chapters (7)
- 0:00Introduction and speakers
- 2:25Demo use case overview
- 10:43Amazon Connect capabilities
- 17:05Amazon Chime SDK explained
- 23:39Architecture behind the demo
- 26:52Training and resources
- 28:23Q&A session
related talks
18mEmbedding customer communications into applications
45mEmpower customers & teams with Communication Developer Services
51mUnleash innovation in your contact center with Amazon Connect
39mPotencie su centro de contacto con la inteligencia artificial
31mAmazon Connect and the Future of Cloud Contact Centers
28mEmpowering customer experience through conversations
47mAsk us anything about Chat and Video API
50mHow Fujitsu Transformed the Customer Experience