Why digital government is essential
summary
Government services move core systems to the cloud, build digital-first user journeys and integrate Notify and GovPay while running legacy systems in parallel; the passport service replaces paper forms with online verified photos and third‑party identity checks, scales to millions of monthly applications, achieves 90%+ satisfaction and cuts customer contacts by 90%, automates checks to reach a 50% reduction in examination time, and at national scale projects handle 1.4 billion registrations or move 28 departments in 60 days.
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