State and local governments innovate using the cloud
summary
State and local governments describe concrete wins: Utah runs sentiment analysis with AWS Comprehend to surface service issues, moves a tax system to the cloud so it backs up in a fraction of the time and translates a COBOL child‑support app to COBOL to Java in under 18 months, cutting costs and improving logging; King County uses Amazon Connect, Lambda and API Gateway for an omnichannel vaccine waitlist that qualifies callers, texts zip‑code cohorts and fills extra doses — plus examples of 75→2000 concurrent calls and 50,000 remote desktops.
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chapters (10)
- 0:00Introduction
- 3:43AI Engine
- 4:30State Tax System
- 9:07Thanks Morgan
- 9:30Thank Morgan
- 10:06King County
- 11:09Connect
- 16:51King County Spotlight
- 17:10Customer Experience
- 17:25Leveraging the Power of the Cloud
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