Unite your data to personalize customer interactions with AI/ML
summary
Covers how telecommunications companies combine AWS services—notably Amazon Connect—with AI/ML to unify customer data and deliver personalized, proactive customer interactions. Focuses on using cloud-based contact center capabilities plus machine learning to create differentiated services and smoother omni-channel experiences.
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chapters (12)
- 0:00Start
- 1:56What Is Customer Experience
- 9:52How aws Is Innovating in Contact Centers
- 12:28Amazon Connect
- 15:39Amazon Connects Customer Profiles
- 16:01Amazon Connect Wisdom
- 18:10Aws Contact Center Intelligence Solutions
- 19:28Journey Analytic Record
- 20:19Reactive Mode
- 20:42Pro Proactive
- 24:29Chime Voice Connector
- 26:12Benefits of Implementing Machine Learning in Contact Centers
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