Is DX the new CX?
summary
Argues developer experience must sit alongside UI UX and CX and gives concrete practices: a five‑step developer journey (discoverability, first API call, onboarding, guidance, monitoring); examples include Stripe and Xero style API explorers, a pre-population API that cuts broker admin by about 10 hours/week, a preferred three‑month partner onboarding with weekly check‑ins, and a status page lesson where hiding outages under 15 minutes provokes backlash; advocates staggered compliance checks, public docs, StackOverflow/Slack support, and measurable API usage tracking.
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