Expediting Customer Service with Video Collaboration & Smart Numbers
summary
Mike Shonholz describes how ARG uses Vonage communication tools to connect with customers across their preferred channels and then transition to the most appropriate channel for resolving issues, including video collaboration and Vonage Smart Numbers. The focus is on using Vonage solutions to streamline customer service workflows and improve problem-solving by switching channels when needed.
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chapters (10)
- 0:00Introduction to the session
- 1:15Market themes and challenges
- 4:09Inflection points in technology
- 6:12Real-world video collaboration
- 9:22API-driven business integration
- 12:35Understanding smart numbers
- 16:17Demo: smart scheduling
- 21:33Demo: experiential buying
- 29:25Demo: expedited service
- 37:40Conclusion and Q&A
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