~/talk

Experience the Connection Between APIs and CX

on YouTube 22m
Talkat Vonage Campus 2019 · 2019-10-29..10-30· [api-design, ux-and-product-design]

speaker

name:Roland Selmer
links:none on file

resources

video:https://youtu.be/zNBFO5LChNA
slides:none on file

summary

Roland Selmer (VP of Product, API Platform) explains how communications APIs affect the customer journey and offers an outlook on API developments expected in 2020, with focus on Vonage’s API platform and its role in customer experience (CX).

AI-written summary · about

chapters (7)

  1. 0:00Start
  2. 0:13Conversation Starter
  3. 3:15Digital Transformation
  4. 7:12Real-Life Examples of How Api's Have Influenced the Customer Experience
  5. 10:09Open Banking
  6. 12:25Conversational Commerce
  7. 20:58Word Associations

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