Product planning in uncertain times - Sendbird’s learnings
summary
Sendbird refocuses on its north star of embedded chat voice and video and responds with concrete additions: super groups that scale to 20,000 users per channel, a mix of automated and human moderation tools, and a customizable UI kit that assembles a modern in‑app conversational experience in under ten minutes. These features target rising community and retention needs driven by COVID‑era behavior, originate from customer requests and usage signals, and are already adopted by apps facing explosive group chat growth.
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chapters (5)
- 0:00Start
- 7:37Theme Is Increasing Engagement by Bringing Conversation into Your App
- 8:08Increasing Customer Loyalty and the Quality of Conversations
- 11:28Ui Kit
- 20:23How Do You Create Empathy
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