Delivering user-centered products
summary
Government Digital Service builds and ships end‑to‑end public services not just websites, consolidating ~300 departmental sites into one gov.uk and running a 800‑person capability across design, research and engineering. Reusable platforms include GOV.UK Notify and GOV.UK Pay, the former helping save an estimated £175 million and the latter cutting refunds from weeks to a click. Cross‑government work starts with discovery, uses a GOV.UK Design System, has trained ~2,000 civil servants and maintains ~500 designers countrywide.
AI-written summary · about
chapters (11)
- 0:00Introduction
- 3:13Good UK
- 4:13Service transformation
- 5:38Service by service approach
- 9:05Guidance and standards
- 10:12Training
- 11:21Design community
- 12:40Design specialisms
- 17:10Optimizing team processes
- 20:42Design and research
- 23:32Trust and communication
