Entrevistamos a Crystal Mbanefo
summary
Emotional intelligence directly increases team productivity and cohesion by improving communication, feedback exchange, and empathy, and its absence raises project friction and delivery risk. The talk lists Daniel Goleman’s five concrete components—self-awareness, self-regulation, empathy, motivation, social skills—and argues that cultivating these skills is a measurable way to reduce misunderstandings, speed problem resolution, and make management systems and cross‑functional collaboration actually work.
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