Why Emotional Intelligence is crucial in the workplace and in life
summary
Defines emotional intelligence as a learnable skill across five domains and shows concrete company practices at Makers Academy: hiring for empathy, asking new hires what good management looks like, swapping blame for contributions-focused feedback, and offering voluntary daily meditation that aims to shrink the amygdala and reduce fight-or-flight reactions. Gives apprenticeship examples where manager feedback shifts from fear to coaching, links lack of empathy to turnover and low pride, and reports improved trust and motivation from these measures.
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chapters (22)
- 0:00Start
- 3:17Work Cv
- 4:56Mutual Learning
- 5:09Creating a Safe Space
- 5:20Trusting Ourselves
- 6:33Five Domains of Emotional Intelligence
- 7:02Self-Regulation
- 7:17Example of Self-Regulation
- 8:52Motivation
- 9:38Social Skills
- 10:10Deep Dive Exercise
- 15:33Lack of Trust
- 15:52Business Hats
- 22:22Contributions versus Blame
- 24:24Empathy
- 25:41Empathic Listening
- 26:52Self-Regulation and Self-Awareness
- 29:48Meditation
- 30:39Resources
- 31:05The Economics of Emotion
- 31:33Five Foundations of Emotional Intelligence
- 33:00The Science of Meditation
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