"Manage your Emotional Intelligence at work and in life"
summary
The talk explains a concrete EI technique called emotional agility that replaces "I am angry" with "I'm noticing that I feel..." and urges testers to look under your umbrella to find the root feeling. It cites a mixed model of EI, the iceberg metaphor (10% skills above water, 90% character below), a certification from Chinese International University, and specific use cases: handling meeting triggers, communicating risks, reducing stress under time pressure, and EI elements in hiring.
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chapters (7)
- 0:00Start
- 1:16Emotional Intelligence Competencies
- 1:56Emotional Reasoning
- 2:23Positive Influence
- 2:37Emotional Intelligence
- 6:01How and Where Can Emotional Intelligence Help Testers
- 8:43References and Recommended Readings
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