Loyalty vs. Engagement
summary
Discusses whether it's more important for a company to hire loyal staff or highly engaged specialists, defining an engaged employee as someone who makes an emotional choice to support the organization. Argues that engagement and qualification are the key criteria to consider when recruiting for a team.
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chapters (7)
- 0:00Introduction
- 6:35Loyalty concept
- 12:40Loyalty problems and churn
- 17:23Employee engagement
- 23:15Reasons for disengagement
- 28:13Working with data methods
- 32:59Q&A
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