How We Used IoT to Measure Employees' Emotional States
summary
Project to prevent emotional burnout and irrational actions by call-center operators using IoT: operators wore sensors (physiological monitoring inspired by Soviet space-medicine techniques) whose data were integrated with the company ERP. The work covers deploying the sensor hardware, collecting emotional/physiological indicators, and connecting that telemetry to business systems to detect and warn about burnout risk.
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chapters (11)
- 0:00Introduction
- 8:14Employee burnout problem
- 11:05Sberbank case and solutions
- 18:36Emotional fuse technology
- 23:03Bank pilot tests
- 29:48Data analysis and triggers
- 36:20Settings and culture
- 42:01Mobile app and mindfulness
- 44:50Market and future
- 46:16Ethics and legitimacy
- 51:31Q&A
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