Empowering Soft Skills with Team Dynamics/Communication Skills
summary
A practical method that merges psychology with Active Listening to shift team behavior: emotional tagging, paraphrasing, mirroring, summaries, open questions, I-messages, effective pauses and micro‑encouragers used in round‑table or object‑pass standups. Backed by interviews with ~1,300 tech workers and repeated practice at 34 conferences, the approach claims faster rapport, fewer defensive reactions, clearer handoffs and better work product; slides and a certificate are available for teams to adopt and run role‑plays.
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chapters (7)
- 0:00Start
- 8:57Your Role: Influencing Behavioral Change
- 15:47"VOICE" - YOUR #1 TOOL
- 16:56EMOTION LABELING
- 24:05MINIMAL ENCOURAGERS
- 32:59PHRASES THAT DAMAGE RAPPORT
- 33:44BETTER PHRASES
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