You’re So Empathetic, You Probably Know This Talk’s Not About You
summary
Presents concrete steps: take a psychometrically valid personality test like DISC (140 questions, ~10 minutes; D/I/S/C axes) or CliftonStrengths (top 5 of 34), share the one‑page communication reports with teammates, run gemba walks and short coffee interviews, add a quick mood×energy check‑in to standups, and use SBI (Situation‑Behavior‑Impact) for timely feedback. Claims: team trust raises task performance and lowers stress; companies with open feedback show ~270% greater returns and high‑performing teams share ~6× more feedback.
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chapters (18)
- 0:00Intro
- 1:27Empathy
- 2:17Selfawareness
- 2:46The DISC
- 5:39Clifton Strengths
- 8:28Perspective Taking
- 10:06Team Events
- 11:54Work Relationships
- 14:49Watch Jim Work
- 16:16Check In
- 17:50Emotion Reappraisal
- 18:16Cognitive Biases
- 20:30Motion Reappraisal
- 21:39Ask for Feedback
- 23:41Give Feedback
- 24:10Feedback Conversation
- 29:41Recap
- 29:58Resources
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