Digital Transformation-From The Why To The How
summary
Claims that AI will eliminate 1,000 actuaries at one insurer and that a Samsung Pay integration cuts service calls from one per payment to 0.1 (about reduced calls by 90%) anchor the session; specific projects include consolidating ~85 customer databases, auto-provisioning cards into mobile wallets, and moving a cruise line’s payroll from ~$1B cash onboard to about $100k in cash, which unlocks new spending patterns. Also cited: a study finding 98% of top brands still only broadcast rather than engage.
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chapters (9)
- 0:00Introduction
- 2:15Lufthansa
- 4:42Lithium
- 7:47When Digital Transformation is Working
- 10:52Maintaining Trust
- 14:05Digital Evolution
- 17:01Lessons Learned
- 19:50Disaster
- 23:57The Future
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