The power of diverse teams
summary
Teams that share the same background miss practical blind spots; concrete failures include face recognition failing for non‑white people, a signup form that sends he/him when users pick “other”, and hospital software specified without nurses in workshops so workflows break in production. Use event‑modeling workshops with balanced stakeholders, invite accessibility experts for color‑blind, keyboard and text‑to‑speech checks, and pair directors with frontline staff so models capture both policy constraints and daily realities.
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chapters (8)
- 0:00Introduction and setup
- 0:36Diversity in tech teams
- 2:41Blind spots in homogeneous teams
- 4:51Hiring for diverse perspectives
- 6:14Skill set diversity in workshops
- 7:19Seeking external perspectives
- 9:02Balancing viewpoints in design
- 9:46Closing remarks
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