Maximize the Effectiveness of Your Customer Relationships
summary
How to boost customer service efficiency using generative AI with retrieval-augmented generation (RAG) to give agents direct access to internal knowledge during conversations. It presents AWS contact center technologies, Amazon Bedrock, and ENGIE’s experience experimenting with GenAI to combine human empathy and AI assistance for better customer interactions.
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chapters (7)
- 0:00Introduction
- 1:05Speakers
- 3:53Daily agent challenges
- 8:47Amazon Connect basics
- 10:51Generative AI in action
- 22:18NGJ case study
- 37:58Summary and next steps
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