~/talk

Conversational Banking: Transforming Customer Experience with Generative AI

on YouTube 42m
TalkinSpanishat Codemotion Madrid 2025 · 2025-05-20..05-21· [large-language-models, machine-learning]

speaker

name:Jose Antonio Rodríguez
links:none on file

resources

video:https://youtu.be/-GdPNJxMgOg
slides:none on file

summary

Generative AI (IAG) applied to conversational banking: a real-world success case is presented with its system architecture, key implementation decisions, and technical and functional approaches used to create more natural, effective bank–customer interactions. The talk covers practical learnings and strategic insights about deploying IAG in critical banking services.

AI-written summary · about

chapters (7)

  1. 0:00Introduction
  2. 0:23Business vision for conversational banking
  3. 7:23Technical approach and architecture
  4. 13:42Real case with banking client
  5. 28:07Lessons learned and best practices
  6. 33:22Future of conversational banking
  7. 35:31Q&A

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