Designing for Unpredictable Content
summary
Storyful ingests mainstream and fringe platforms via proprietary APIs and visualizes items as cards for journalists, then discovers real problems: embeds vary wildly in size and can vanish so the team implements screenshot backups and a content-sensitivity banner in the Newswire client. A newly built map feature initially shows 50 stories clustered at one point because uploader locations default to Paris; the team fixes it by pulling uploader coordinates and allowing manual overrides. The system handles billions of conversations but requires design for unpredictable embeds.
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chapters (9)
- 0:00Introduction to Storyful
- 1:44Notre Dame fire case study
- 7:06Fringe networks impact
- 8:34Challenges with unpredictable content
- 10:03Working with embeds
- 11:51Sensitive content handling
- 13:22Location accuracy issues
- 15:10Designing for unpredictable content
- 17:04Contrast with Microsoft's approach
