Digital Transformation at BER
summary
The talk explains how Berlin Brandenburg Airport (BER) is using modern technologies—notably data-driven processes, digital assistance systems, automated analytics, and targeted artificial intelligence—to make operations more efficient across terminals, the apron, and customer service. It describes concrete goals: simplifying complex workflows, optimizing capacity and resource use, and improving passenger experience, and highlights BER’s recognition through awards like the Airport Innovation Award (2023) and Most Innovative Airport Initiative (2025).
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chapters (10)
- 0:00BER digitalization intro
- 1:48Future airport challenges
- 3:58Digital passenger journey
- 6:03Digitalization status at BER
- 8:12AI turnaround efficiency
- 10:17AI in complaints and help
- 11:19Security and robotics vision
- 12:41Apron automation projects
- 13:22Future mobility concepts
- 14:33Q&A
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