Cloud & AI – The Next Step in Customer Communication
summary
The talk explains how cloud platforms and AI-based automation can modernize customer communication by creating secure, scalable data architectures and cloud-native workflows. It covers technologies like cloud services and AI for automating complex application and service processes, intelligent document generation, and end-to-end digitalization to reduce handling times, support compliance and governance, and enable personalized, cross-channel interactions.
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chapters (10)
- 0:00Cloud software for enterprises
- 1:45Cloud and AI importance
- 3:10Cloud scalability and costs
- 4:41Cloud security and compliance
- 5:24DHL onboarding process
- 8:54DHL digitalization results
- 9:36AI in form processes
- 11:25Smart IQ and AWS Bedrock setup
- 13:54Solution summary
- 16:02Q&A
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