Work Smarter, Not Harder! The Fully Automated Back Office for IT and Service Pros
summary
The talk analyzes inefficient manual back-office processes in IT and professional services and quantifies their cost (including six-figure annual administrative expenses and lost management focus). It presents an automation approach using tools to nearly fully automate invoice and contract management, travel expense claims, time tracking, support workflows, and central information provisioning, arguing such investments typically pay back within two years.
AI-written summary · about
chapters (8)
- 0:00Introduction
- 1:05Modern IT paradox
- 2:49Manual backoffice costs
- 5:33Automatable processes
- 7:19ROI from automation
- 9:04Offer-to-cash process
- 13:58Next steps
- 15:22Conclusion
related talks
28mManual Work Is a Bug!
32mMake the Right Thing the Easy Thing: Designing Processes Teams Will Actually Follow
45mHow AI and Digitalization Are Reshaping the Business Landscape
15mTake the friction out of work with the Moveworks AI Copilot
35mStreamlining Development Processes through Self-Service Optimizations
53mAutomation Automation Automation
25mHarnessing the Power of Automation Testing and RPA
28mThe Art of Efficiency: Turning Digital Tools into Real Results